Terms of service

Last updated: 1 November 2026

Welcome to EB Boutique. These Terms & Conditions govern your use of our website and the purchase of products and services from our online store.

Please read them carefully before placing an order. By purchasing from EB Boutique, you agree to these Terms & Conditions, subject to your statutory consumer rights.

1. About Us

EB Boutique is an independent business operated by Eva Black as a sole trader, based in Hertfordshire, England.

We specialise in individually handmade accessories, homeware and bespoke textile products, combining distinctive designs, carefully selected fabrics and professional tailoring expertise.

Our business correspondence address is:

Eva Black
EB Boutique
13 Brookside Court
Brook Street
Tring
Hertfordshire
HP23 5PF
United Kingdom

For enquiries, please use the Contact page on our website.

2. Our Products

All EB Boutique products are individually handmade to order. We do not operate a mass-production model, and every item is created with care and attention to detail.

We make every reasonable effort to ensure that product descriptions, photographs, measurements, materials and other information displayed on our website are accurate.

However, minor variations may occur because of the handmade nature of our products and differences in fabric printing, pattern placement, stitching and finishing.

Colours may also appear differently depending on your screen settings, fabric type and printing processes. For example, satin generally produces sharper and more vibrant prints than cotton, while intricate designs may display less detail when reproduced on smaller products.

These variations do not affect your statutory rights where goods are faulty, materially different from their description or otherwise fail to meet applicable legal standards.

3. Ordering

By placing an order through our website, you confirm that the information you provide is accurate and complete.

After placing an order, you should receive an automated order confirmation by email. This acknowledges receipt of your order but does not necessarily constitute our acceptance of it.

A binding contract is formed when we accept your order, normally by confirming that it has entered production or has been dispatched.

We reserve the right to decline an order for legitimate reasons, including product unavailability, pricing errors, suspected fraudulent activity or circumstances that prevent us from fulfilling the order.

If we are unable to accept an order for which payment has already been taken, we will provide a full refund.

4. Prices & Payment

All product prices are displayed in the currency indicated on our website.

Delivery charges and any applicable taxes or other charges collected by EB Boutique will be presented before you complete your purchase.

We reserve the right to change our prices at any time. However, changes will not affect orders that have already been accepted.

Payments are processed securely through Shopify and its supported payment providers.

EB Boutique does not directly store or process customers' full payment card details.

5. Handmade Production Times

Because every product is handmade to order, please allow up to 14 days for production before dispatch.

Most orders are completed considerably sooner. However, production times may depend on the availability of particular fabrics, some of which are sourced from overseas suppliers.

If circumstances arise that prevent us from completing your order within our usual production timeframe, we will contact you to explain the delay and offer you the choice of waiting or cancelling for a full refund.

Production times are separate from postal delivery times.

6. Bespoke & Personalised Orders

We welcome enquiries about bespoke products, personalised designs, alternative fabrics, made-to-measure clothing and items not featured in our standard collections.

The specifications, price and estimated production timeframe for bespoke commissions will be agreed individually before the order is accepted.

Customers are responsible for providing accurate measurements, personalisation details and other specifications requested for their bespoke order.

We will make reasonable efforts to clarify any uncertainties before production begins.

Genuinely personalised products and goods made to a customer's individual specifications may be exempt from statutory change-of-mind cancellation rights.

This does not affect your statutory rights where goods are faulty, incorrectly described or do not conform to the agreed specifications.

7. Changes & Cancellations

We are happy to accommodate requests to change or cancel standard catalogue orders before dispatch.

Please contact us as soon as possible if you wish to amend an order.

Genuinely bespoke, personalised and made-to-measure orders cannot ordinarily be cancelled once production has begun, except where applicable law provides otherwise.

Customers purchasing eligible standard products online also have statutory cancellation rights, including the right to cancel within the applicable cancellation period after delivery.

Full details are provided in our Return and Refund Policy.

8. UK Delivery

We exclusively use Royal Mail for deliveries within the United Kingdom.

Bookmarks and lens cleaning cloths are normally dispatched using Royal Mail Second Class. Other products are generally dispatched using Royal Mail Tracked 48.

Delivery charges depend on the size and weight of the parcel and the service used.

Express delivery may be available on request for an additional charge. Customers requiring urgent delivery should contact us before ordering.

Postal delivery times are estimates rather than guarantees, except where a specific guaranteed service has been expressly agreed.

Nothing in these Terms & Conditions excludes our legal obligations concerning delivery of goods within the agreed timeframe or, where no timeframe has been agreed, within the period required by applicable consumer law.

9. International Delivery

We accept international orders from destinations outside the European Union, subject to the availability of suitable postal services and applicable shipping restrictions.

Our standard international service is Royal Mail International Standard, which does not include tracking.

Customers who require tracked international delivery should contact us before ordering. Royal Mail International Tracked may be available for an additional charge, depending on the destination and parcel characteristics.

International delivery times vary according to destination, local postal services and customs procedures.

Customers are responsible for ensuring that products ordered are permitted for import into their destination country.

International orders may be subject to customs duties, import taxes, tariffs or handling fees.

Any applicable charges will be reflected in the delivery price where collected in advance. Additional charges imposed by customs authorities or local delivery services may be payable by the recipient.

Nothing in these terms excludes mandatory consumer protections applicable in the customer's country.

10. Delivery Problems & Lost Parcels

We take reasonable care when packaging and dispatching orders.

If an order is delayed, damaged or lost in transit, please contact us so that we can investigate with Royal Mail.

If a parcel is confirmed lost in transit, we will provide a full refund.

Responsibility for the goods generally remains with EB Boutique until they are delivered to the customer or a person nominated by the customer to receive them, subject to applicable law.

11. Returns, Refunds & Exchanges

Our products are handmade to order, and we do not offer discretionary returns or exchanges beyond those required by applicable consumer law.

However, standard catalogue products generally remain subject to statutory cancellation rights, even when manufactured after an order is placed.

Genuinely personalised, bespoke and made-to-measure products may be exempt from change-of-mind cancellation rights.

Customers retain their statutory rights in relation to faulty, damaged, incorrectly described or incorrectly supplied goods.

Our Return and Refund Policy explains the applicable cancellation periods, return procedures, postage costs, refund arrangements and statutory exceptions.

12. Product Care

Customers should follow the care instructions provided in our product descriptions or Frequently Asked Questions.

Different fabrics require different washing, drying and ironing methods.

Some shrinkage or changes in appearance may occur during washing, particularly where printed textiles are exposed to excessive heat or unsuitable cleaning products.

These recommendations do not affect your statutory rights where a product is faulty or fails to meet its description.

13. Intellectual Property

Unless otherwise stated, the content of the EB Boutique website, including its branding, product photographs, written descriptions, original designs and other creative materials owned by EB Boutique, is protected by applicable intellectual property laws.

These materials may not be reproduced, distributed, commercially exploited or used without permission from the relevant rights holder, except where permitted by law.

Certain designs, fabrics or other materials featured in our products may incorporate artwork or intellectual property owned by third parties. Nothing in these Terms & Conditions claims ownership of such third-party rights.

14. Website Availability & Accuracy

We make reasonable efforts to keep our website accurate, secure and accessible.

However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

We may update product information, website content, availability and pricing from time to time.

Where an error affects an order already placed, we will contact the customer and explain the available options.

Nothing in this section limits our obligations under applicable consumer law.

15. Customer Responsibilities

Customers agree to provide accurate contact, billing and delivery information when placing an order.

Customers should review their order details carefully before completing their purchase, particularly where personalised designs, measurements or bespoke specifications are involved.

Customers must not use our website for unlawful, fraudulent or abusive purposes.

We reserve the right to take reasonable steps to protect our business and customers against suspected fraudulent activity.

16. Limitation of Liability

Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

Nothing in these Terms & Conditions limits or removes your statutory consumer rights.

Subject to these protections, EB Boutique will not be responsible for losses that were not reasonably foreseeable when the contract was formed, or for losses arising from circumstances for which we are not legally responsible.

We do not exclude liability where doing so would be unlawful or unfair under applicable consumer protection legislation.

17. Privacy & Personal Information

We respect the privacy of our customers and handle personal information in accordance with applicable data protection legislation.

Information about how personal data is collected, used, stored and shared is provided in our Privacy Policy.

Our website operates using Shopify's ecommerce platform and associated services.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, services or applicable legal requirements.

The latest version will be published on our website.

Changes will not retrospectively remove rights or alter contractual obligations relating to orders already accepted, unless permitted by law.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Customers residing outside England and Wales may also benefit from mandatory consumer protections available under the laws of their country of residence.

Nothing in this section removes any right a consumer may have to bring proceedings in a court with jurisdiction under applicable law.

20. Contact Information

EB Boutique is operated by Eva Black as a sole trader.

Business address: