Shipping policy

Last updated: 1 November 2026

At EB Boutique, every product is individually handmade to order in our Hertfordshire studio. We take great care in preparing and packaging each purchase, ensuring that your handmade items reach you in excellent condition.

We exclusively use Royal Mail for all UK and international deliveries.

1. Production & Dispatch Times

As all our products are handmade to order, please allow up to 14 days for production before dispatch. Most orders are completed considerably sooner.

Occasionally, particular fabrics may need to be sourced from overseas suppliers, which can affect production times.

If we anticipate that your order will take longer than 14 days to complete, we will contact you to explain the delay and offer you the choice of waiting or cancelling for a full refund.

Please note that production times are separate from postal delivery times.

If you require an item for a birthday, anniversary or another special occasion, please contact us before ordering. We will do our best to accommodate your deadline.

2. UK Delivery

We use Royal Mail for all deliveries within the United Kingdom.

Our standard delivery services are:

• Bookmarks and lens cleaning cloths: Royal Mail Second Class.

• All other products: Royal Mail Tracked 48.

Royal Mail Second Class typically aims to deliver within 2–3 working days, while Tracked 48 typically aims to deliver within 2–3 working days after dispatch. These are delivery aims rather than guaranteed delivery dates.

Delivery charges are based on Royal Mail's postage rates, taking into account the size and weight of your order.

The applicable delivery charge will be confirmed before you complete your purchase.

3. Express Delivery

Express delivery is available on request.

If you require your order urgently, please contact us at evasboutiquegb@gmail.com before placing your order.

Available services and additional charges will depend on the size and weight of your parcel and the Royal Mail service required.

As our products are handmade to order, express postage does not automatically include priority production. However, we will always do our best to accommodate urgent requests.

4. UK Order Tracking

Orders dispatched using Royal Mail Tracked 48 include tracking information, which will be provided when available.

Bookmarks and lens cleaning cloths sent by Royal Mail Second Class do not include full tracking.

5. International Delivery

We ship internationally to destinations outside the European Union, subject to the availability of suitable postal services and applicable shipping restrictions.

Our standard international delivery service is Royal Mail International Standard, which does not include tracking.

International delivery charges depend on the destination country and the size and weight of your parcel.

Delivery times vary according to the destination, local postal services and customs procedures.

Please remember that our handmade production period of up to 14 days applies before international orders are dispatched.

6. International Tracked Delivery

International tracked delivery is available on request for an additional charge.

If you would prefer your order to be sent using Royal Mail International Tracked, please contact us at evasboutiquegb@gmail.com before placing your order.

We will provide a quotation based on the destination and parcel characteristics.

For smaller, lower-value purchases, international tracked postage can sometimes cost considerably more than the item itself. For this reason, we offer tracking as an optional service rather than including it as standard.

7. Customs Duties, Import Taxes & Tariffs

International orders may be subject to customs duties, import taxes, tariffs or handling fees, depending on the destination country and applicable regulations.

Any applicable charges will be reflected in the delivery price where collected in advance. Additional charges imposed by customs authorities or local delivery services may be payable by the recipient.

Additional customs-related charges or tariffs may apply to certain destinations, including the United States.

We recommend checking your country's import regulations before ordering.

Customs processing may also cause delays beyond the control of EB Boutique or Royal Mail.

8. Delivery Addresses

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check your delivery address carefully before completing your purchase.

If you notice an error, contact us as soon as possible at evasboutiquegb@gmail.com.

We will do our best to amend the address before dispatch. Once a parcel has entered the postal network, changes may no longer be possible.

If an order is returned to us because of an incorrect or incomplete address supplied by the customer, additional postage charges may apply before it can be resent, subject to applicable consumer law.

9. Delayed or Missing Deliveries

Although we use reliable Royal Mail services, postal delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact us at evasboutiquegb@gmail.com, quoting your order number.

We will investigate the matter with Royal Mail and keep you informed of any developments.

If your parcel is confirmed lost in transit, we will arrange a full refund.

Nothing in this policy affects your statutory rights concerning late or failed delivery.

10. Damaged Deliveries

We carefully package every order to protect it during transit.

If your parcel arrives damaged, please contact us as soon as possible at evasboutiquegb@gmail.com, providing your order number and, where possible, photographs of the damaged packaging and product.

We will investigate the issue and arrange an appropriate remedy in accordance with your statutory consumer rights.

11. Gift Wrapping

We offer complimentary gift wrapping with all eligible purchases, making our handmade products ideal for birthdays, anniversaries and other special occasions.

Gift wrapping is included at no additional cost, with the exception of bookmarks and lens cleaning cloths, which are not gift wrapped.

12. Contact Us

If you have any questions about delivery, shipping charges, tracking or an existing order, please contact us.

Email: evasboutiquegb@gmail.com

Business address:

Eva Black
EB Boutique
13 Brookside Court
Brook Street
Tring
Hertfordshire
HP23 5PF
United Kingdom

We aim to respond to all enquiries within 48 hours.

This Shipping Policy does not affect your statutory consumer rights.